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Frequently Asked Questions
Quick answers about booking, payments, prasad and your account.
Booking & pujas
What will be done in this Puja?
Our pandit ji’s conducting pujas at the famous temples have exceptional knowledge and experience in Vedic rituals. Every puja through Mandir Seva is conducted in your name and gotra, as mentioned in our Vedas, with the right mantras and rituals. After completing the puja, pandit ji will pray for the well-being of your family and your success.
How will I know the Puja has been done?
You will receive a personalized video on WhatsApp within 2–3 days, showing pandit ji performing the puja with your name and gotra. If prasad is included, it ships with a tracking link.
I don’t know my Gotra, what should I do?
Enter “Kashyap Gotra” (commonly used when the lineage is unknown) or “Gotra Unknown” while booking. Pandit ji will perform the ritual accordingly.
Can I book for someone else or for my family?
Yes. Enter the name and gotra of the person for whom the sankalp is to be taken. For Couple and Family pujas you can add the names of the family members to be included.
Can I choose the date of the puja?
Each puja has a scheduled date shown on its page. If that date has already passed, we schedule the next available date and confirm it with you on WhatsApp.
What is the difference between a Puja and a Chadhava?
A puja is a full ritual performed with a sankalp in your name, with package options such as Individual, Couple or Family. A chadhava is an offering (such as flowers, chunri or other items) made at the temple in your name.
Payments & offers
Which payment methods can I use?
You can pay by UPI, debit or credit card (Visa, Mastercard, RuPay), net banking or wallets through our payment partner Razorpay.
Is my payment safe?
Yes. Payments are processed on Razorpay’s secure window. We never see or store your card, UPI or bank details.
Money was deducted but my booking is not showing. What now?
Wait a few minutes and check My Bookings; the payment is usually confirmed automatically. If it is not confirmed, the amount is reversed automatically by Razorpay or your bank, normally within 5–7 working days. If it is not, contact us with your payment ID and we will help.
How do I use a coupon code?
Add your items to the cart and enter the code (for example DIVINE10 for 10% off) in the coupon box. The discount is shown before you pay.
Prasad & delivery
How long does Prasad delivery take?
Prasad is dispatched from the temple after the puja and usually arrives in 5–7 business days within India. You will get an SMS and email with tracking details.
Do you deliver outside India?
Not at the moment. Prasad is delivered to addresses within India only. Your offering video on WhatsApp reaches you anywhere in the world.
Is there a delivery charge?
No. Prasad delivery is free.
Account & login
Why do I get an OTP instead of a password?
To keep your account simple and secure, we log you in with a one-time password. Enter your email or mobile number and we send a 6-digit OTP to your registered email. It is valid for 10 minutes. If it does not arrive, check your spam folder and request a new one after 30 seconds.
Can I update my details?
Yes. After logging in you can edit your name, gotra, city and state. To change your registered email or mobile number, please contact us.
Cancellations & support
Can I cancel my booking?
You can cancel for a full refund before the puja or chadhava is scheduled with the temple. Once the sankalp has been taken, it cannot be cancelled. See our Refund & Cancellation Policy for details.
How can I contact you?
WhatsApp or call +91 94615 94942 (Mon–Sat, 9 AM – 7 PM), email support@mandirseva.in, or use the Contact page.