Refund & Cancellation Policy

• You may cancel for a full refund any time before your puja or chadhava has been scheduled with the temple / pandit ji.
• Once the sankalp has been taken in your name, the booking cannot be cancelled and is not refundable.
• To cancel, contact us as early as possible with your Order ID (see “How to request” below). We will tell you whether your booking can still be cancelled and, if yes, start the refund.

If a ritual cannot be performed by us for any reason (for example temple closure, changed temple schedule, weather or local restrictions), we will inform you on WhatsApp and you can choose either a new date or a full refund of the amount you paid for that item, to your original payment method.

• A puja or chadhava that has already been performed.
• Bookings where the name, gotra or family names given by you were incorrect, once the sankalp has been taken.
• Prasad that has already been dispatched, except as covered under “Prasad problems” below.
• Dissatisfaction with a spiritual or personal outcome. Results of religious rituals cannot be guaranteed (see our Disclaimer).

• Damaged or wrong item: tell us within 48 hours of delivery with clear photos (and, if possible, an unboxing video). We will send a replacement or refund the value of the prasad.
• Not delivered: if your prasad has not arrived 15 days after dispatch, contact us. We will trace it with the courier and either re-ship it or refund you.
• Wrong address: if the address you entered was incomplete or incorrect and the parcel returns, re-dispatch may be possible at the courier cost.

Sometimes your bank debits the amount but the payment does not complete. In most cases our payment partner confirms the order automatically within a few minutes; check My Bookings. If the order is not confirmed, the debited amount is automatically reversed by Razorpay or your bank, usually within 5–7 working days. If it is not, write to us with your payment ID and the date and time of the transaction, and we will follow it up.

• Approved refunds go back to the original payment method (UPI, card, net banking or wallet).
• We initiate the refund promptly after approval; it usually reaches you in 5–7 business days. Some banks and card issuers can take longer to show it.
• If you used a coupon, you are refunded the amount you actually paid after discount.

1. Message us on WhatsApp at +91 94615 94942 or use the Contact page, or email support@mandirseva.in.
2. Share your Order ID (shown on My Bookings and in your confirmation email), your registered mobile number or email, and the reason.
3. We will reply with the outcome and, if approved, the expected refund date.