Shipping & Delivery Policy

• After the puja or chadhava is performed in your name and gotra, we share a personalised video on WhatsApp on the number you entered at checkout, normally within 2–3 days of the seva.
• Please make sure the WhatsApp number is correct and can receive messages from unknown numbers.

• Prasad is dispatched from the temple after the ritual is completed.
• Delivery is usually 5–7 business days from dispatch within India.
• You will receive an SMS and email with tracking details once the parcel is shipped.

We currently deliver prasad only to addresses within India that are serviceable by our courier partners. Remote or hard-to-reach PIN codes may take longer. We do not ship internationally at present.

Prasad delivery is free on all orders. You pay only the price shown at checkout.

• Enter a complete address with house number, street, city, state and a valid 6-digit PIN code. A working mobile number helps the courier reach you.
• We cannot change the address after the parcel is dispatched. If a parcel is returned because the address was incorrect or incomplete, we can re-send it, possibly at the courier cost.

Festivals, weather, strikes, local restrictions and courier delays can extend delivery times. We will keep you updated on WhatsApp when we know of a significant delay. Delays of this kind are not grounds for cancellation of a ritual that has already been performed.

• Please check the parcel when you receive it. If it looks tampered with or damaged, take photos or an unboxing video and contact us within 48 hours so we can help (see our Refund & Cancellation Policy).
• If you have not received your parcel 15 days after dispatch, write to us and we will trace it.

Share your Order ID and we will check the status for you.